Delivery & Returns
SHIPPING
UK orders are shipped
via DPD next day (Monday-Thursday), £6.95
via Royal Mail Standard shipping - 2nd class (Monday- Friday), £3.95
Free standard delivery for orders over £75
OVERSEAs orders:
EU orders are shipped
via Royal Mail International Tracked service - (7-10 days) - £15
US/CANADA/AUSTRALIA orders
Estimated days - 7-10 days, £22
IMPORTANT : Our website (www.thecottonist.co.uk) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
My Website ( www.thecottonist.co.uk) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
RETURNS
We hope you are delighted with your purchase. However, if you would like a refund, or you wish to exchange your order, please do email us at hello@thecottonist.co.uk.
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Including any fabric bags.
This is for information that no two pairs of our pyjamas will be exactly the same. We understand that, as consumers, we all want to receive a ‘perfect’ item but, as in any manufacturing process, minor anomalies occur and we don’t consider these a justification for taking them out of use as they’re still beautiful and completely fit for purpose. Residual colour in the fabric and small fabric flaws will not be considered faulty and these pieces will be shipped by our team.This is part of our brand plan to reduce waste and to continue to embrace the imperfections in natural materials.We also cannot accept responsibility for items that have been damaged during washing as the product comes with full washing instructions.
To complete your return, simply post back to the following details
Always enclose your name and order number.
Post back to:
The Cottonist RETURNS
37-39 Hope St,
Glasgow
G2 6AE
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please allow a few days to be processed.
Shipping : To return your product to the address above.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend you consider using a trackable shipping service while making a return. We don’t guarantee that we will receive your returned item.
Exchanges : We only replace items if they are defective or damaged. If you need to exchange it for the same item but different size you need to return and make a separate order. We can't offer free of charge exchanges. Feel free to contact via email, hello@thecottonist.co.uk if you have any questions.
Refunds (if applicable) : Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 5-7 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us hello@thecottonist.co.uk.